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Volunteer Divisional Secretary - ssafa

Would you like to coordinate the local SSAFA service in your area? Do you enjoy working as part of a team? You don’t need a military background, just good communication and I.T. skills. If so, this could be the role for you!

What is a Divisional Secretary?
The is a key role involving administration and coordinating people. As the first point of contact for the division you will play a key part in promoting SSAFA locally, matching clients to volunteer caseworkers and supporting volunteers to get the best outcomes for their clients.

What would you be doing?
• Acting as the first point of contact for SSAFA in the local area.
• Taking enquiries from potential clients and potential volunteers.
• Matching new clients to available caseworkers.
• Supporting caseworkers, particularly new volunteers.
• Working with the local publicity officer to promote SSAFA locally.
• Providing reports to the local SSAFA branch and to SSAFA’s Central Office.
• Maintaining accurate records on our on-line case management system.
• Coordinating SSAFA Visitors and Helpers (if applicable).
• Organising local meetings to keep all volunteers up to date with the latest training and
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential
client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as
the Volunteering policy and data protection policy (these will be covered in your training and
local induction).
The remit of this role may change over the next 12-18 months depending on the outcome of a trial
currently being undertaken.

How do I find out more?

Visit us online at to browse available roles and locations and let us know you’re interested. Read more about training and about some of our wonderful volunteers.
Contact our friendly Volunteer Experience (VE) Team at They can answer any general questions about volunteering and put you in touch with your local branch