Skip to content

Volunteer Caseworker - ssafa

Would you like to support people who have served in the Armed Forces? You just need the ability to
listen, strong IT skills and good written and spoken English. If you think this could be the role for you,
we’d love to hear from you.

What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

What would you be doing?
• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good
communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system.
• Arranging for the purchase of goods and services.
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential
client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA.
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering
policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.

How do I find out more?

Visit us online at to browse available roles
and locations and let us know you’re interested. Read more about training and about some of our
wonderful volunteers.
Contact our friendly Volunteer Experience (VE) Team at Experience (VE) Team at They can answer any general questions about volunteering and put you in touch with your local branch.