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Citizens Advice Witness Service Court Volunteer Role - Swindon Law Courts

Citizens Advice Swindon Home

What will you do?

You will be directly supporting witnesses (and their friends and families) through the experience of attending court. You’ll be based at court to give them practical information about the process, as well as emotional support to help witnesses feel more confident about giving evidence. 

As a Witness Service court-based Volunteer you will be asked to…

  • Give witnesses and their supporters emotional support, guidance and information at court (e.g. explain court procedures and legal terms, support them with completing expense forms).
  • Show witnesses and others around the courtroom before a trial so they are familiar and at ease in the environment (in courts outside London only)
  • Carry out the paperwork necessary to record and evaluate our work.
  • Go into the courtroom with a witness on trial day if permitted.
  • Identify additional support to which we can signpost or refer witnesses.
  • Work as part of a team with other Witness Service volunteers and staff as well as liaising with court personnel.
  • Attend more than one court in your area when necessary.


What’s in it for you?

  • Have a positive impact in your community and on the lives of witnesses and their supporters
  • Training, accreditation and continued personal development and support in the role
  • Use your skills and life experiences to help others
  • The opportunity to take on additional roles such as a volunteer mentor
  • Gain valuable experience and development of interpersonal skills
  • Reimbursement of agreed out of pocket expenses.


What do you need to have?

You don’t need specific qualifications but you’ll need to:

  • Be friendly, caring, supportive and empathetic towards others.
  • Be non-judgemental and impartial.
  • Have good communication skills; both written and verbal, as well as being a good listener.
  • Be able to work effectively as part of a diverse team 
  • Be reliable, committed and flexible.
  • Be willing to use computers for training and communication.
  • The ability to handle challenging situations and use your initiative, experience and training to solve problems and make appropriate decisions.
  • You’ll also need an Enhanced level DBS disclosure (a criminal record check), which we will arrange. Having a criminal record is not in itself a barrier to volunteering with us.


How much time do you need to give?

It can take around 3 months to become fully accredited as a Witness Service Volunteer. The expectation is that you can volunteer for a minimum of 12 months after you’ve completed your training. 

We’ll ask you can offer a minimum of one day per week at court where you will usually be needed from 9am-5pm.   This would be agreed between you and your Team Leader and we welcome requests for flexible arrangements. 

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (Global Majority) and LGBTQIA+ communities. 

We are committed to offering a welcoming and inclusive environment to witnesses, staff, and volunteers, and expect volunteers to share this value.

How to apply

You can apply via our online application form on our website.
Application Form