Coronavirus - Help and Support

If you are an individual self isolating or in need of non medical assistance as a result of Coronavirus we would recommend in the first instance that you reach out to family members, neighbours and friends that you know personally.

I’m an individual looking for help

If you are an individual self isolating or in need of non medical assistance as a result of Coronavirus we would recommend in the first instance that you reach out to family members, neighbours and friends that you know personally.

Where this is not possible please contact the Swindon Borough Council via email at customerservices@swindon.gov.uk or by telephoning 01793 445500 (Monday to Friday 9am – 5pm)

If you use the above email address please can you provide the name, address and a contact number for the person who needs help, along with as much information as possible about the issue/needs of the person so we can ensure they get the help they need.

Full details of the help on offer to Swindon residents from Swindon Borough Council can be found by visiting their website

We are facing challenging times across our communities. The Swindon Charity Hub wants to support all the people we work with as best we can. In order to do that, we are joining forces to work in partnership so that we can support as many people as need us across Swindon.

I Want to Help

Your communities are strong and resilient and there are simple things you can do to help them continue to thrive:

  • Check in on any family, friends and neighbours who may be feeling vulnerable at this time. Sometimes just helping them with their shopping and checking they have everything they need can make a big difference
  • If you know someone who is self-isolating, contact them via phone and text and check that they’re ok. By its very nature, self-isolation is a solitary experience and their wellbeing will likely be improved by talking to someone
  • Please be mindful with your comments and actions, so as not to cause undue concern or anxiety within your community. If you hear mis-information that may cause issues, respectfully challenge if you’re able to
  • Please be respectful of anyone you know who has been diagnosed with or is symptomatic of COVID-19 as it’s likely to be an anxious time for them. Due to patient confidentiality their details will not be publicly confirmed, so please do what you can to respect and protect their privacy, and do not speculate with the local media or on social media.
  • Public Health England has advised people who are self-isolating to do what they can to avoid visitors to their home and any deliveries of groceries, medications or other shopping to be left at the door so please ensure that when you are providing support this advice is followed.

 

If you want to volunteer you can do so through the national NHS led ‘Volunteer Responder’ scheme who will be matching volunteers with those who need help. Thank you for your compassion.

Sign up to the NHS led Volunteer Responder scheme here – https://www.goodsamapp.org/NHS

To help you with your volunteering we would recommend you watch the following collection of short animations created by North Tyneside VODA to support volunteering during the COVID-19 emergency.

Supporting Volunteers

Staying Safe Whilst Volunteering

Safeguarding Tips

Telephone Befriending Advice