Purpose of the role

To be the first point of contact for our clients, offering a friendly, professional welcome to our service and supplying administrative support to the reception team

What will you do?

● complete an introduction to Citizens Advice and training for your role
● welcome all clients and other visitors to the local Citizens Advice
● explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
● type up information from the client registration form onto a spreadsheet or database
● answer the telephone, reply to emails and post
● help with the day to day running of the Citizens Advice service

What’s in it for you?

● gain and build on valuable skills and experience such as communication, IT skills and working in a team
● increase your employability
● contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
● work with a range of different people, independently and in a team.
● make new friends

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are different to your own
● have good IT skills
● be calm under pressure
● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
● be willing to undertake training in your role

How much time do you need to give?
Ideally we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

We can be flexible about the time spent and how often you volunteer so please come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

Contact details

If you are interested in becoming a receptionist and would like an application pack and/or to discuss flexibility around location, time, what the role entails and how we can support you, please contact us by emailing – training.email@caswindon.org.uk or call us on 01793 402106