Role Description:

This role involves phoning parents, carers and professionals who have contacted our service about a bereaved child. 

The adults being called will be expecting someone to contact them (this is not cold calling).

This role is suitable for people who have worked with children in a professional capacity.
Full training is provided 

Over the phone our volunteers offer: 

• A safe space where adults can talk about the bereaved child(ren) in their care, and about any concerns they may have
• Information about grief, including reassurance that the child’s feelings and behaviours are part of the natural grieving process
• Reassurance to adults about the care and comfort they are providing the child
• Advice about what might help the bereaved child
• Information about the bereavement programmes and events that we offer
• Signposting to other sources of support where relevant
• Hope that the child can manage their grief

Parents and carers will have submitted a referral form, which is securely shared with volunteers so that details about the child(ren) and the bereavement can be read before making the call.

Most calls to families will be one-off calls. In some circumstances, repeated calls may be required. For example, if a parent/carer wants time to think about accessing a programme and another call is needed in order to check back in with them.

Adults will often give us a preferred time of day to call them, and we ask that volunteers respect this where possible. We will always try to allocate calls to volunteers that are available at the preferred times.

Volunteers will be asked to make calls from home, from their own phone lines (blocking their number for privacy).

For more info, email admin@wiltshiretreehouse.org.uk