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Distribution Centre Sorting Volunteer

Role: Distribution Centre Sorting volunteer

Responsible to: Distribution Centre Sorting Supervisor

Accountable to: Head of volunteering, Learning and Inclusion.

Hours: 4 hour shifts between 8am – 4pm weekdays

Prospect Hospice’s vision is of a community where death is no longer a taboo, and everyone lives and dies well. We provide excellent, personalised, and compassionate care for everyone in our community who is affected by a life-limiting illness. We work in close partnership with other organisations – and specifically with local health and social care professionals – to ensure that anyone can access the best possible care whenever and wherever they need it, and we do so completely free of charge.

Description of role:

We receive numerous donations of preloved items from supporters within the local community, but before they can be sold within our shops, they are all processed to ensure only the highest quality standards are met. Having a keen eye for detail, an awareness of current trends and what will sell well, you’ll be able to help us raise the most amount of money for the hospice and the services we provide. Having a flair to recognise vintage treasures, to being able to recognise the difference between precious metals and costume jewellery and being able to untangle the toughest of necklaces, your day can be varied. The excitement of finding a treasure we can pass onto our eBay listers is always a highlight.  As a Distribution Centre processor, you’ll be an important ambassador for Prospect Hospice.

Role Responsibilities:

The processing role is key to ensuring only the best quality items are stocked in our shops. We have high standards, and our customers expect nothing less from us. Having a background in retail or processing stock would be advantageous, but we will give you all the training you need. You’ll be able to identify less saleable items with ease and sort them for alternative recycling revenue streams – we can still generate income from these.  You’ll need to have a reasonable level of fitness; being able to stand for long periods and moving stock between the two warehouses which can be heavy. Maintaining a clean, tidy, and safe working environment to keep you and the people around you safe is the highest priority. You’ll be given training as part of your induction at the Distribution Centre, and we need you to make health and safety your priority too. There is a system within the Distribution Centre, so you’ll need to be organised and know where everything goes.  Being a team player you’ll be part of a great team.


Everyone at Prospect Hospice works to a set of core values – we are authentic, specialist, person-centred, inclusive, resilient and pursue excellence.

How we bring our values to life everyday:

  • We take responsibility for our actions and behaviour, always being our authentic selves whilst being professional, welcoming, and caring to our colleagues and customers.
  • We continually review and develop our services to maintain our high standards.
  • We act with empathy, striving to listen to and understand others.
  • We work together as a team and a community by being approachable and non-judgemental.
  • We seek support when needed and provide support to others.
  • We excel in delivering the best service, always seeking to improve and learn new skills.

Keeping you safe:

Every volunteer role is risk assessed to ensure you and the people you come into contact with are kept safe, and the person overseeing your role will help you to familiarise yourself with the risk assessment for your specific role before undertaking activities. Alongside this, you’ll need to complete some mandatory training before fully starting your new role. Your safety and wellbeing is important to us, and we ask that you let us know if anything doesn’t feel right at any time.

In some roles you may be given an uniform you’ll need to wear, but we will make sure we let you know about that before you join the team.

Additionally, you can claim out of pocket expenses incurred travelling to your location on submission of a claim form and receipts. The person overseeing your role will be able to talk you through how to do this.

If you would like to learn more about the role, or you would like to apply please contact Graham Biggs on 01793 816193 or email