Prospect Hospice - Voluntary Services Officer

Job Title: Voluntary Services Officer
Department: Voluntary Services
Hours: 37.5 hours per week across with occasional weekend work, time off in lieu will be given
Responsible to: Head of Volunteering, Learning and Inclusion
To contribute to delivery of the volunteering strategy. This role will support volunteer managers across the charity to develop good practice in volunteer management. The ability to work collaboratively is vital to the success of this post.
Reporting to the head of volunteering, learning and inclusion, and working in support of a recently-refreshed organisational strategy, this post will maximise the benefits of having a volunteer workforce that represents and is embedded in the community we serve. As well as benefitting from their practical help in every aspect of our work, we are seeking to develop all our volunteers into ambassadors and advocates, delivering our key messages to promote the work of the hospice with friends, family and customers in each neighbourhood.
Responsibilities will include but will not be restricted to:
- To adopt a business partnering model with key internal stakeholders to implement the volunteering strategy in line with policy and in compliance with any legal or best practice requirements.
- To provide expertise, support, and guidance to volunteer managers on all aspects of the volunteer journey.
- To embed volunteering organisational standards and good practice. Where strategic change is required, work in partnership to pilot, evaluate and/or embed new ways of working.
- To develop volunteering projects ensuring that project plans are identified, developed, and approved for all existing and new activities or projects.
- To deliver induction for all new volunteer applicants, ensuring they are trained in core skills before being allocated to volunteer roles.
- To support volunteer managers to promote additional optional learning and development opportunities throughout a volunteers’ life cycle with the organisation.
- To support managers to manage the conduct and performance of the volunteers they manage, in accordance with the volunteer problem-solving procedure
- To work with volunteer managers to ensure that communication with volunteers is consistent and comprehensive, enabling them to understand the part they play in the wider organisation and represent the work of the charity positively in their local communities.
- To work with the rest of the voluntary services team to deliver key events throughout the year, including National Volunteers Week, Long Service Awards and the volunteer conference, and any other events as per the business needs of the charity.
- To ensure volunteering data is captured efficiently, is accurate and informs improvements by working with managers to create a qualitative and quantitative data-driven culture.
- To produce and present regular KPI reports and updates on progress using our CRM as a reporting tool. To use reports and updates to inform the onboarding, retention, and development of volunteers.
- To complete other reasonable related tasks as requested by the head of volunteering, learning and inclusion that are commensurate with the post.
- PLEASE NOTE: the postholder will not directly manage volunteers.
Interviews will be held on Wednesday 5th February 2025
We kindly request that all applicants apply by emailing hrdepartment@prospect-hospice.net for the application form and sending it back to them.