The Digital Phone Switchover has started and will be continuing over the next few years. This means, the UK landline services are getting an upgrade.

However, what does this mean for you and what steps do you need to take?

If you have a telecare alarm, it may stop the alarm from working. If this is the case and you have one, you will need to call your landline provider. If you know of someone who has one, please let them know. This will ensure that telecare alarms will continue working.

Please visit https://digitalphoneswitchover.com/ for information regarding the switchover. There is also a short video available to watch about telecare alarms – https://www.youtube.com/watch?v=7Qklcdq7PQo&t

Please note to also be wary of scams. Your landline provider will be in contact with you regarding the switch over and they have a plan, and telecare alarms calls will be started by you personally, so please ensure any calls you answer about this situation are coming directly from your provider.