Community Outreach Support Worker at Swindon Women’s Aid

Job Title: Community Outreach Support Worker

Reports to: Community Services Team Leader

Salary: £22,236

Working Hours: 37 hours per week

Work Location: Swindon

Job Title: Community Outreach Support Worker

Swindon Women’s Aid is looking to recruit an Outreach Worker to join their fully integrated domestic abuse service in Swindon. This post will be based at Swindon Women’s Aid but involve working within the local communities of Swindon.

As an outreach worker you will work with both female and male victims of domestic violence and abuse in the locality. You will be responsible for undertaking risk assessments, safety planning, assessing referrals, establishing and implementation of effective support plans and managing a caseload. You will also assist victims with signposting into other relevant support services.

You will have strong communication skills and experience of statutory and voluntary sector partnership working, as the role will involve the initiating, developing and maintaining of effective multi-agency relationships and adhering to statutory protocols and procedures. You will work to ensure safety, confidentiality and risk minimisation for victims of domestic abuse, supporting and enabling them to access services which maximise their safety and which support their emotional, physical, intellectual and social wellbeing.

As an outreach worker you will be expected to provide information and advice to victims on their rights and responsibilities; the options available to them regarding criminal and civil proceedings, and may involve attending partnership meetings and court to offer support through the criminal justice system where appropriate.

Main Duties and Responsibilities:

  1. To operate within SWA frameworks adhering to the policies and procedures of the organisation.
  2. To provide a high quality service within local communities of Swindon to support the victims of domestic violence and abuse.
  3. To provide guidance and advice to other professionals about the service in order for them to identify and refer potential victims into the service.
  4. To hold a caseload of victims who are experiencing domestic violence and abuse and provide high-quality telephone and face to face crisis intervention, information and advocacy, support, risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.
  5. To develop effective working relationships with Swindon Borough Council Housing and Children Services, the Police and other agencies to ensure the safeguarding of children of domestic violence and abuse victims. This includes attendance at multi-agency conferences and meetings in respect of adults and children deemed to be at risk; and provide reports and undertake actions as necessary.
  6. To support the SWA community outreach team in ensuring that case recording and monitoring systems are kept up to date and secure. This will include recording and monitoring service outcomes, and keeping managers informed of any issues and successes.
  7. To carry out additional appropriate work relating to the development and promotion of the service as requested by managers.

A = Application Form
I = Interview


1. Good understanding of domestic violence its impact on victims and their children (physical, emotional, financial and sexual, with knowledge of ‘ honour- based violence’ , forced marriage and Female Genital Mutilation) A/I
2. Knowledge of perpetrators abusive behaviours within relationships, including family relationships, male victims and same sex relationships. I
3. Thorough knowledge of safeguarding practice, procedures and legislation A/I
4. Direct experience of at least 2 years providing community based support work to include effectively managing caseloads, undertaking risk assessments and developing safety/support plans A/I
5. Good understanding of the criminal justice system and civil options available to domestic violence and abuse victims I
6. Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders. A


7. Excellent listening and communication skills with a wide range of people of all ages and background A/I
8. Ability to work in partnership, network, influence, problem solve, overcome barriers and apply solution focused approaches I
9. The ability to work well within a team and under own initiative and of maintaining professional boundaries with clients and partner agencies. I
10. A self –starter with a flexible, proactive approach and a good ability to prioritise work A
11. Good time & project management skills and the ability to work effectively under pressure and to deadlines I
12. Ability to deliver presentations and deliver training relevant to the role I


13. A good understanding of the importance of confidentiality, safe practice, safeguarding, anti-discriminatory practice and equal opportunities A/I
14. Ability to use Microsoft Word, Excel and Outlook software A
15. Ability to work from domestic violence refuge setting and in the community. A clean driving license is required in order to travel across Swindon area. A

Additional information to applicants:

This post will be subject to an enhanced DBS disclosure and clearance

This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1)

Must hold a full UK driving license and have access to vehicle

For informal discussion contact Olwen Kelly Director of Swindon Women’s Aid on 01793 610610

Job applications can be downloaded directly from our website at www.swindonwomensaid.org or can be requested by email to abby@swindonwomensaid.org

Closing date for applications is 5pm on Wednesday 15th February 2017.

Previous applicants need not apply.

Please return completed application forms to abby@swindonwomensaid.org or by post addressed and marked as private and confidential to:

Olwen Kelly The Director, Swindon Women’s Aid, PO Box 3816, Swindon SN5 1BQ

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