Case Manager at SMASH Youth Project
The following is a vacancy from the SMASH Youth Project.
Job Title: Case Manager – 28 hours per week
Reporting to: Senior Case Manager, SMASH Youth Project
Duration of post: Permanent, dependent on funding
Salary: £24,388 per annum (for 28 hour week)
- Why does SMASH exist – we believe it only takes one person to change a life.
- How does SMASH do that – we bring people together to give everyone the chance to make a difference.
- What does SMASH do – we provide 1:1 mentoring, group work, communities and practical advice and support to give 9-19 year olds control and direction post trauma.
To supervise and manage a team of volunteer mentors, who have been matched with a child or young person (CYP), to help facilitate their self-directed positive change.
Maintain a high standard of case notes, to evidence moments of significance, through observations and feedback to achieve SMASH outcomes.
- To ensure that volunteers are provided with appropriate support to meet exceptional standards, by delivering regular supervisions, identifying training needs, planning and facilitating on-going ‘booster’ training programmes and workshops, providing peer networking opportunities, promoting an ‘open door’ working policy and supporting mentors through the telephone advice line.
Children And Young People (CYP):
- To promote and monitor individual CYP’s learning, social and emotional growth and development, including accurately recognising and recording Moments of Significance.
- Meet with CYP and their families to assess need, eligibility and levels of engagement.
Collaborating With Partners:
- Work closely with other professionals to effectively identify risk issues including substance misuse, anti-social behaviour, mental health and criminality.
- Actively promote positive on-going relationships with referral and other professional agencies.
- Take shared responsibility for upholding SMASH’s values and behaviours by working within the code of conduct, policies and procedures.
- Attend weekly team meetings and contribute to SMASH’s operational plans.
- Be flexible in your working hours, sometimes working evenings and weekends, in line with the needs of the CYP and the mentor.
- Maintain and promote on-going positive relationships with CYP’s families.
- Report to internal and outsider evaluators, funders and other stakeholders as required.
- Achieve agreed targets.
Qualifications And Experience:
- Relevant professional qualifications in youth work, education, social work or other related fields or equivalent experience.
- Project management skills, including the ability to work in complex settings with a number of outcomes, stakeholders and funders
- Experience of working with non-paid staff and an understanding of the motivations, needs and requirements of volunteers.
- An understanding of the local community, geography and characteristics
- Experience of working with CYP.
- Knowledge of equality issues and the issues affecting CYP.
- Good ICT skills including Word, Excel and PowerPoint.
- Full driving licence and use of a vehicle.
Aptitudes And Skills:
- The ability to work in a safe and boundaried way at all times.
- Outstanding communication skills – both verbally and written.
- The ability to demonstrate high levels of empathy and understanding through listening, speaking and actions.
- Excellent intuitive skills – the ability to read situations outside of the functional evidence presented.
- High emotional intelligence – the ability to manage yourself and others to get the best outcomes for all.
- The need to be purpose led – be driven by something bigger than yourself.
- People skills – to be able to work collaboratively with different personalities and behaviours.
- Resilience – demonstrate an ability to stay strong and committed.
- The ability to identify patterns in behaviour and record/report accordingly.
- Strong organisational skills.
To apply for this role, please email your C.V. to firstname.lastname@example.org.
If you have any questions then email email@example.com.
Closing date for receipt of Curriculum Vitaes is 5pm on Friday 5th January 2018.
In line with our safer recruitment practices, any appointment will be subject to an enhanced DBS check, receipt of two satisfactory references and a probationary period.
We look forward to hearing from you.