Privacy Notice – Raise an Issue

At Voluntary Action Swindon, we take your privacy seriously and will only use your personal information to contact you in order to provide the service(s) you have requested from us.

Who are we?

We are Voluntary Action Swindon (VAS), the CVS (Council for Voluntary Service) for the Borough of Swindon. We are a registered charity (no. 287732) and company limited by guarantee (no. 1604168). Our registered address is 1 John Street, Swindon, Wiltshire, SN1 1RT.

What type of information is collected from you?

The personal information we collect will be limited to that which is necessary for us to raise your issues with other organisations, signpost you to other organisations, and inform our campaigns, project work and training. This may include your name, email address, and in some cases, personal data connected to racial and ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and sexual orientation.

You are not required to provide this personal information described above as a contractual or statutory requirement.

How is your information used?

We will use your personal information to:

We will not use your personal information for any reason other than the above. We will not pass your personal information on to any other individual or organisation.

We will retain your personal information for the following length of time, and for the following reasons:

Your rights

You have certain rights over the personal information we hold on you, including the following:

Please note that, if you prevent us from processing your personal information, we may be unable to contact you about the issue you raised, or to raise the issue with other organisations, or to signpost you to other organisations.

How to contact us

If you have any concerns over how we are using your personal information, or to make a request as per your rights above, please email or call us on 01793 538 398.

Legal basis for processing personal data

Under the General Data Protection Regulation (GDPR), which came into effect on 25th May 2018, there are a limited number of legal grounds for collecting, storing and using personal information.

The legal grounds for collecting, storing and using your personal information for the above purposes are as follows: