Victim Support is looking for a full-time ASB Independent Victim Advocate to work 37.5 hours per week, Monday – Friday.
County/Borough: Wiltshire Office location: Victim Support, Unit 7a Bath Road Business Centre, Bath Road, Devizes, Wiltshire, SN10 1XA Full time/Part time: Full time Hours per week: 37.5 Basic Salary: £23,345 per annum Contract type: Permanent DBS required?: Yes Police vetting required?: Yes Closing Date: 22/11/2017 Ref No: 969
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
You will contribute to Victim Support’s mission by providing a high quality, frontline service to people experiencing antisocial behaviour and crime in Swindon and Wiltshire. You will have a caseload of victims who are at high risk of harm or have complex needs. Working alongside our Community Response team, you will carry out needs and risk assessments. You will develop a personal support plan with each service user, and will support them until their needs are met. You will develop multi-agency links so that the wider needs of our service users are met.
You will have experience of managing a high, demanding and complex caseload, and experience of supporting vulnerable people in overcoming emotional, social and practical challenges. You will have excellent verbal and written communication skills. You will know how to deal sensitively with challenging and emotionally charged situations, demonstrating empathy and controlling your own emotions. You will be based in the Devizes office but will routinely travel across Wiltshire and Swindon to visit victims and to attend key meetings.
The successful applicant will need satisfactory clearance of an enhanced Disclosure and Barring Service check (DBS) and Police Vetting.
Interviews will be held on 30th November.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.
If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
Healthwatch England Publishes Annual Report to Parliament
Over the last year, Healthwatch England, the independent champion for people who use health and social care services, has heard from 341,000 people, carers and staff, all of whom have given their time to share their experiences of health and social care services.
Across the country, Healthwatch have been helping local health and care leaders to use this insight to make positive and practical changes – from helping GP practices in Crawley become more autism friendly to ensuring care homes in Middlesbrough are properly equipped to support people with dementia.
In total, the network of 152 local Healthwatch has published more than 1,745 reports creating an unparalleled source of feedback from people about how the NHS and social care services are performing in the current climate.
The sum of these reports has been compiled by Healthwatch England and is today being presented to MPs in their fifth annual report to Parliament.
The collective feedback paints a mixed picture of good care with some variation in quality and access. The area where Healthwatch received most comments was primary care. However, it is mental health services that stand out with an overwhelming majority of people’s comments reflecting a negative experience.
With services straining under a range of pressures there has been concerted effort from the NHS, government and local councils to introduce changes to the way care is delivered. Yet the experiences reported to Healthwatch over the last 12 months suggest much of these system led changes are yet to translate into tangible differences for people.
The Government and NHS have significantly increased their focus on improving mental health support for the public, but accessing the right support at the right time can still be a challenge for those who need it.
In the year ahead Healthwatch will prioritise helping services understand what improvements the public want to see and supporting commissioners and providers to ensure people are diagnosed in a timely and consistent manner, given support sooner, and are treated before they reach crisis.
Most people are satisfied with the care they receive from GPs, dentists and pharmacists, however Healthwatch have heard there is still room for improvement. In particular the process of booking appointments is a significant source of frustration.
The best way to identify what needs to improve is for services to actively seek out feedback, with the CQC stating in their recent report that understanding people’s needs is key to delivering outstanding care.
Over the next year Heathwatch will encourage GP practices to remind patients how they can share their views to help improve care, and clearly outline how these views have been used to make changes.
People value hospital staff and recognise the pressure they are under. They also reported that their experiences – from getting to appointments, to leaving hospital – can vary greatly.
Patients still tell local Healthwatch about problems with communication, coordination and the support available once they’ve left hospital and, for this reason, the Healthwatch network will continue to work with hospitals and their partners to help them understand how they can genuinely improve experience for people.
People reported that some care providers deliver their social care services without listening to what people who use them actually want. People and their families also said they want to be more involved in the decisions that affect their lives.
Healthwatch will be conducting further research to understand what people want from social care in the future. They will use the findings to show commissioners and social care providers how they can improve quality by making better use of people’s feedback.
Reports from across the Healthwatch network suggest that the value of listening to patient feedback is starting to gain real traction within the NHS, with two thirds of local Healthwatch reporting that healthcare providers are now actively seeking out information from them about how patients are experiencing care.
Building on this, Healthwatch England is now developing its new five year strategy – to learn, share and debate how together we can make an even bigger difference in the years ahead.
Jane Mordue, Chair of Healthwatch England, said that “over the last year, we have seen some inspirational examples of people speaking up, highlighting what’s working well and where things need to improve. We have also seen outstanding services listening to what people want and using their feedback to change the way care is delivered.
“This is encouraging, as we know that the best services are the ones that understand and respond to their customers. But whilst there has been progress, there is still a long way to go before this approach to gathering and using feedback becomes commonplace across health and social care.
“Our research shows that the majority of people are willing to share their views to help improve services but people need to know how they can share their views and professionals must be given the time and space to listen properly.”
GDPR stands for General Data Protection Regulation. The GDPR is EU legislation that will provide a single data protection law for all EU countries. GDPR will come into effect for the UK on 25th May 2018. GDPR will replace the Data Protection Act, and may represent a significant change for organisations that hold and process personal data.
Charities, community centres, and other community groups will have to comply with GDPR just as businesses will. If your organisation holds personal data, such as contact information, bank account or credit card information, information about ethnicity or religious belief – then the new regulations will apply to you.
This course is organised by Voluntary Action Swindon and delivered by Aris Tsontzos, Head of Data, League Against Cruel Sports.
The course will cover:
An overview of GDPR and an organisation’s responsibilities under the new law
Some practical advice on thinking about an approach towards GDPR-readiness
Responsible marketing in a post-GDPR world
And will include time for questions and answers.
The course costs £25 and will take place at Voluntary Action Swindon, 1 John Street, Swindon, SN1 1RT on 24th November from 10am – 12 noon.
Time: Networking and refreshments 5pm to 6pm – Workshop 6pm to 8pm
Delivered by: James Gare, Partner of Monahans
Cost: £5.00 – food and refreshments
To celebrate Trustee Week 2017, VAS and Involve Swindon have organised this free training session. The training is aimed at general trustees (who want a better understanding of charity accounts) and treasurers, as well as those who are interested in becoming a trustee but would like to find out what the role entails. The training is free but the charge of £5.00 is to cover the cost of food and refreshments for the evening.
About the workshop:
Understanding charity accounts
Statutory charity accounts can be complex at the best of times, but for charities, accounts can be even more complicated. In this workshop, led by James Gare, we will be reading a set of charity accounts together, cutting through the jargon and unravelling the important story that a set of statutory accounts tells you about your organisation.
Charity finance for trustees
If you are a charity trustee or a senior manager and have wondered what you should be doing to govern your organisation’s finances, this part of the course will be very useful. We will be looking at the legal responsibilities of trustees and the circumstances in which they can be held personally liable. We will be examining what makes a good set of management accounts and what you should be looking for when you read them. We will be highlighting areas of significant danger and the tools available to trustees to ensure that things do not go wrong.
Saturday 4th November will see performers get together to help a local charity group. ‘Make Now Different’ is being produced by the MND Association North Wiltshire Group. Their aim is to help raise money to support local people with Motor Neurone Disease as well as raising awareness of the disease. The evening is being spearheaded by Carrie Baxter a volunteer for the group who lost her Gramps to MND in 2015. No stranger to producing charity events Carrie has brought together a variety of performers in memory of her Gramps. When asked why she chose to organise the show Carrie said: “the show will mark 2 years since losing my Gramps to MND, I wanted to do something to celebrate his life. Gramps loved singing (albeit badly!) and dancing and would always come to watch the shows I did when I was younger as well as shows I’ve produced in more recent years. MND is a cruel disease and I want to be able to help support those with MND as well as their families and friends. I want to help make now different for them.”
The North Wiltshire Group is run entirely by volunteers and aims to provide the best possible support to local people with MND, their families and carers. Originally formed in 1988, the group is formed of 14 volunteers but is always open for more. The group objectives are to support people affected by MND in the Swindon and North Wiltshire area, to raise awareness of MND and the MND Association and to fundraise locally. ‘Make Now Different’ will encompass these objectives whilst providing an evening of entertainment. The MND Association North Wiltshire Group said: “this is a joyful way to support local people affected by MND, and we are thrilled that so many performers are excited to share their voices and talents with us”
Performing in ‘Make Now Different’ are local singing groups The Songbirds and The Noteables, two groups that regularly help raise money for charities whilst having fun singing. The Noteables are from all walks of life and some not only have or have had very personal dealings with Motor Neurone Disease. Some of the group work in the healthcare system and have seen from the outside how this devastating disease effects quality of life with progressive, often unpredictable life changing symptoms. Mini Pops from Local performing arts group Julie Scott’s Academy will also be performing on the evening having only been together a few months. Their youngest group member is just 5 years old.
‘Make Now Different’ will be hosted by performer Ben Vivian Jones who most recently finished a UK tour of ‘All-Male Mikado’ and is no stranger to hosting charity performances. Guest performers joining the groups for the evening are Hywel Dowsell and Rebecca Gilliland. Hywel Dowsell is joining the line-up having recently performed in ‘Honeymoon In Vegas’, ‘My Land’s Shore’ and previously as a guest soloist with The Soldiers in the BBC’s The Festival of Remembrance. When he can Hywel enjoys doing his bit for charities including this one which is very close to his heart. Rebecca Gilliland has recently performed in ‘The Hired Man’ at The Union theatre following a successful run in ‘My Land’s Shore’ as Angharad in the World Premier in early 2017.
Join the Motor Neurone Disease Association North Wiltshire Group for this fun filled evening of entertainment so you too can help ‘Make Now Different’ for local people with MND. Tickets can be booked online at www.swindontheatres.co.uk, over the phone with the ticket office team 01793 524481 or in person at Wyvern Theatre ticket office.
Service Delivery Manager at Victim Support Wiltshire
The following is a vacancy from Victim Support Wiltshire.
Victim Support Wiltshire are looking for a full-time Service Delivery Manager Monday – Friday 37.5 hours per week.
Office location: Unit 7a Bath Road Business Centre, Bath Road, Devizes, Wiltshire SN10 1XA
Full time/Part time: Full time
Hours per week: 37.5
Basic Salary: £23,345 per annum
Contract type: Permanent
DBS required?: Yes
Police vetting required?: Yes
Closing Date: 01/11/2017
Ref No: 892
You will contribute to Victim Support’s mission by recruiting, managing and developing a team of volunteers who provide a high quality service to people experiencing crime in Swindon and Wiltshire. Working within our Community Response team you will receive victim referrals from a range or sources. You will contact victims to carry out needs and risk assessments and will allocate to volunteers for longer term support. You will plan and implement new areas of work, and you will develop local partnerships with outside agencies. You will also undertake come complex casework yourself
You will have experience of delivering a service and working with service users in a statutory, voluntary or community work setting. You will have good verbal and written communication skills, and will understand the importance of confidentiality and safe working.
You will be based in Devizes with infrequent travel across Wiltshire and Swindon. Some early evening and occasional Saturday shifts apply to this post
The successful applicant will need satisfactory clearance of an enhanced Disclosure and Barring Service check (DBS) and Police Vetting.
Please contact Katie Maclean on 01380 738878 if you would like to discuss the role further.
Diversity matters and we value it.
Registered Charity 298028 Company No 2158780 Registered office, Hallam House, London W1